Legal Notice

Identification and publication

Identification of the seller and service providers

The identity and contact details of the company selling the products offered for order are provided in the General Terms and Conditions of Sale accessible on the website before any purchase. The trading name Europe-Connection does not replace this legal identification.

For services supplied under a quotation, the contracting company is expressly identified in the quotation and corresponding contract. Invoices are issued by the relevant seller or service provider. Each company’s responsibilities correspond to the commitments it undertakes in those documents.

Hosting provider and technical platform

This website uses the Dropizi e-commerce solution offered by WiziShop, registered under number 503 594 525 R.C.S. Nice, with its registered office at 8 avenue Malausséna, 06000 Nice, France.

Website: www.wizishop.fr
Hosting provider telephone: +33 4 83 93 50 40.

Intellectual property

The visual design, website structure, texts, photographs, illustrations, graphics and other content are protected by applicable intellectual property provisions. These elements belong to their respective rights holders. Manufacturers’ and partners’ trademarks and logos remain the property of their owners.

Viewing or downloading content does not confer any intellectual property rights. Subject to statutory exceptions and expressly granted permissions, any reproduction, adaptation, communication to the public, distribution or exploitation of all or part of the website requires prior written authorisation from the relevant rights holder.

Short quotations and uses permitted by law must identify their source and respect authors’ rights. Any unauthorised commercial exploitation is prohibited.

Collection and use of personal data

Data controllers and purposes

INTELLIS CONSEIL is the controller for processing it determines and carries out for publishing the website and handling enquiries addressed to it. For processing relating to fulfilment of an order or service, the seller or service provider identified in the contractual documents is the controller for processing it determines and carries out. The privacy policy specifies the actual allocation of roles, recipients and any processing carried out jointly.

Personal data is processed in accordance with the General Data Protection Regulation (GDPR), the amended French Data Protection Act of 6 January 1978 and other applicable data protection rules. Depending on the services used, processing purposes include:

• Managing customer accounts, quotations and information requests.
• Processing orders, payments, invoicing and deliveries.
• Managing after-sales service, guarantees and complaints.
• Preventing fraud, securing the website and managing payment disputes.
• Direct marketing where the statutory conditions permitting it are met.

Depending on its purpose, processing relies on performance of a contract or pre-contractual steps, compliance with legal obligations, the controller’s legitimate interests or consent. Mandatory fields are identified when data is collected; failure to complete them may prevent an enquiry or order from being processed.

Recipients and international transfers

Data is accessible to authorised personnel and, to the extent necessary for their work, providers involved in hosting, payment, delivery, customer support and accounting. It may also be disclosed to competent authorities where required by law or in response to a legally valid request.

Presentation of the two companies on this page does not imply systematic transmission of data between them. Any transfer to a recipient outside the European Economic Area must comply with the GDPR’s conditions. Transfers actually implemented, their destinations and applicable safeguards must be detailed in the privacy policy. Any other applicable mandatory requirements for international data transfers also remain applicable.

Exercising your rights

Under the conditions provided by regulations, you have rights of access, rectification, erasure, restriction of processing, objection and portability. Where processing relies on your consent, you may withdraw it at any time.

To exercise your rights or be directed to the relevant controller, contact service-clients@europe-connection.fr, or write to: INTELLIS CONSEIL — Personal Data — BAOU DE MOUGNE 122, LE BAOU DE MOUGNE, 84390 SAULT, France.

An erasure request does not allow deletion of documents subject to a statutory retention obligation or necessary for the defence of legal claims. You may also lodge a complaint with the French data protection authority (Commission nationale de l’informatique et des libertés — CNIL) or another competent data protection supervisory authority under the applicable rules.

Cookies and other trackers

The website may use cookies and other trackers to operate, remember certain choices and, depending on the tools activated, measure its audience or offer advertising content.

Trackers strictly necessary to operate the service may be used without prior consent. Trackers requiring consent must only be activated after you agree. You may accept, refuse or customise the relevant trackers through the website’s cookie management mechanism and change your choice at any time. Refusing must be as easy as accepting.

Browser settings provide an additional option. Blocking necessary cookies may affect the shopping basket or customer account area.

Retention of communications and documents

Data is retained for a period appropriate to its purpose, legal obligations and justified needs for managing contracts, guarantees and disputes.

Routine communications

The planned operational retention periods for routine communications are:

• Email / Proton Mail: 30 days.
• WhatsApp: 7 days.
• Signal: 3 days.
• SMS: 30 days.
• Telephone calls: not recorded.

These periods concern routine communications that do not require longer retention. Information useful for fulfilling an order, following up a guarantee, handling a complaint, meeting a legal obligation or managing a dispute may be retained separately for the necessary period.

Commercial and accounting documents

Invoices and accounting supporting documents governed by French law are retained for ten years from the end of the relevant financial year, in accordance with Article L.123-22 of the French Commercial Code. Documents governed by another jurisdiction’s legislation are retained according to the obligations applicable to the company concerned. Other documents are retained for applicable statutory periods and justified contractual follow-up needs.

An internal customer reference may be used to limit exposure of personal data in routine communications. It does not replace the information legally required on invoices and other commercial documents.

Security and requests from authorities

Protecting personal data requires technical and organisational measures appropriate to the nature of the data and the risks of processing, in accordance with Article 32 of the GDPR.

Information held may be disclosed to competent authorities on the basis of a legal obligation or a legally valid request, within the limits and safeguards provided by the applicable legislation.

Complaints and consumer mediation

Complaints relating to an order or service must be addressed to the seller or service provider identified in the contractual documents. The European contact above can direct your request to the company concerned.

The applicable General Terms and Conditions of Sale specify the complaint procedures and, for the consumers concerned, the identity, contact details and referral procedure of the competent consumer mediator, following a prior written complaint that remains unresolved.

Originally created: 19 January 2020
Last updated: 6 October 2026